Accommodation FAQs
What time is check-in and check-out?
Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.
Can I check-in early or check-out late?
As a general rule, no. Member benefits are only available for reservations made through the official website.
However, we may not be able to accommodate your request depending on the amount of reservations on the day. We appreciate your understanding in advance.
Can I be on the waiting list for a reservation online?
We do not have a waiting list.
The person making the reservation is not the same person as the guest. How do I make a reservation?
When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.
Example: Taro Takanawa
Can I change to another plan after making a reservation online?
It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.
Are there any rules that I need to agree to when I make a reservation online?
What kind of room amenities are available?
You can choose the amenities yourself in the lobby. We have nightwear, toothbrush, razor, brush, body sponge and cotton swab.
Is there Internet access?
Can I request a "non-smoking room"?
All rooms are non-smoking.
Do you offer Eco-Friendly Action?
Prince Smart Inn does not offer Eco-Friendly Action.
Can the air conditioning in the rooms be adjusted for both heating and cooling?
You can adjust it in each room.
Do you have connecting rooms?
We do not have connecting rooms.
Do you have any children's fee?
No, there is no children’s fee.
Payment FAQs
When should I pay the accommodation fee?
When you make a reservation online, you need to pay in advance by credit card.
How much is the cancellation fee?
If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.
If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%
What credit cards do you accept for payment?
We accept VISA, MASTER, JCB, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB, UNIONPAY cards.
Is cash payment available? Can I use SEIBU Smile POINTS?
Cash payment is not available.
SEIBU Smile POINTS cannot be used for payment.
Can I use a gift certificate?
Gift certificates are not accepted. Prince Tickets are also not accepted.
Can I use the Seibu Holdings shareholder discount coupon?
Service FAQs
Can I use the benefits of SEIBU PRINCE CLUB?
When you make a reservation on the official site, you can use your member benefits. Please click here for more information on the member benefits.
Can I leave my luggage at the hotel?
You can use the private lockers in the lobby only before checking in on the day of your stay.
Please note that we are unable to keep your luggage in advance (except for the day of your stay) or after check-out.
Can I send my luggage to the hotel in advance?
If you wish to send your package in advance, please fill out a form with the guest's name and check-in date.
Can I send a package from the hotel?
There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.
Do you have foreign currency exchange?
We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.
Do you have a massage service?
We do not have a massage service.
Do you deliver newspapers?
There is no delivery service.
