FAQ

Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.

One is available for a fee. Please inquire for details.
Membership privileges are available only for reservations made through the official website.
However, we may not be able to honor your request depending on the reservations on the day of your stay. We thank you for your understanding.

We do not have a waiting list.

When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.

Example: Taro Takanawa

It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.

In order to ensure the proper use of our services, we have established the "Terms of Use for the Internet Reservation System" and we ask that customers make reservations after agreeing with these terms.
In addition, we ask you to comply with the "Prince Smart Inn Accommodation Agreement" and the terms and conditions in order to use this system.

Click here for the "Terms of Use for the Internet Reservation System ".
Click here for the "Prince Smart Inn Accommodation Agreement".

Guests may pick up their own amenities in the lobby. Toothbrushes, razors, hairbrushes, body towels, and paper cups are available.

Free Wi-Fi is available.

All rooms are non-smoking.

You can adjust it in each room.

We do not have connecting rooms.

When making a reservation online, payment is made in advance by credit card.
Some sites allow for payment by credit card on-site at check-in.

When making a reservation online, payment is made in advance by credit card.
Some sites allow for payment by credit card on-site at check-in.

If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.

If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%

We accept VISA, MASTER, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB GINREN..

Cash payment is not available.
SEIBU Smile POINTS cannot be used for payment.

You will only be asked to enter your password if you have applied for the Identity Authentication Service with your credit card company and have registered a password.

Please contact your credit card company for the password for the Identity Authentication Service.

[Credit Card Companies' Identity Authentication Services (3D Secure)]

VISA Authentication Service
※Jump to Japanese Web site
https://www.visa.co.jp/pay-with-visa/security/secure-online-shopping.html

MasterCard SecureCode
※Jump to Japanese Web site
https://www.mastercard.co.jp/ja-jp/consumers/features-benefits/id-check.html

JCB Identity Authentication Service "J/Secure(TM)"
※Jump to Japanese Web site
https://www.jcb.co.jp/service/safe-secure/activity/jsecure/

Gift certificates are not accepted. Prince Tickets and SEIBU Smile POINTs are also not accepted.

It is not accepted.

You may use the dedicated lockers in the lobby, but only before check-in on the day of your stay. Please ask at the front desk if you wish to leave your luggage at the hotel after check-out, as long as you pick it up on the same day.

There is a baggage space for guests to leave their own luggage. This is for the exclusive use of guests.

There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.

There is a mechanical parking lot (up to 12 cars, with height restrictions) and a standard parking lot (for single cars) on the hotel's premises. The standard parking spaces are universal size, and priority for them is given to guests with vehicle heights that do not fit the mechanical parking spaces. Reservations are not accepted. The spaces will be given on a first-come, first-served basis.

*Parking fee for guests: ¥1,300/night (3:00 P.M. to 11:00 A.M.)
*Fee outside of these hours: ¥300/h
*Reservations for parking spaces are not accepted. If the parking lot is full, guests will be asked to use a nearby parking lot at their own expense.
*Please note that, except in emergency situations, we are unable to offer in-and-out privileges from 11:00 P.M. to 7:00 A.M.
*May not be available due to inclement weather, snow, etc.

We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.

We do not have a massage service.

There is no delivery service.

Smoking is prohibited in the entire building. There is no smoking area in the building.

It is located on the 2nd floor.

It is located on the 2nd floor.

It is located on the 2nd floor.

There is a multipurpose restroom on the 2nd floor.

There is one available. Please let our staff know if you would like to use it.

We do not have one at the hotel. We can recommend you a nearby convenience store.