FAQ
Accommodation FAQs
What time is check-in and check-out?
Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.
Can I check-in early or check-out late?
This service is provided for a fee. Membership benefits are available only for reservations made through the official website.
However, depending on availability on that day, we may not always be able to meet your request. We thank you for your understanding.
Can I be on the waiting list for a reservation online?
We do not have a waiting list.
The person making the reservation is not the same person as the guest. How do I make a reservation?
When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.
Example: Taro Takanawa
Can I change to another plan after making a reservation online?
It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.
Are there any rules that I need to agree to when I make a reservation online?
services, we have established the "Terms of Use for the Internet Reservation System" and we ask that customers make reservations after agreeing with these terms.
In addition, we ask you to comply with the "Prince Smart Inn Accommodation Agreement" and the terms and conditions in order to use this system.
Click here for the "Terms of Use for the Internet Reservation System ".
Click here for the "Prince Smart Inn Accommodation Agreement".
What kind of room amenities are available?
You can choose the amenities yourself in the lobby. We have toothbrush, razor, brush, body towel.
Is there Internet access?
Free Wi-Fi is available.
Can I request a "non-smoking room"?
All rooms are non-smoking.
Can the air conditioning in the rooms be adjusted for both heating and cooling?
The temperature can be adjusted individually for each guest room. Use the remote control in the room to adjust the temperature.
Do you have connecting rooms?
We do not have connecting rooms.
Do you have any children's fee?
No, there is no children’s fee. Children under 6 are free of charge as long as they are sleeping with you.
Payment FAQs
When should I pay the accommodation fee?
When you make a reservation online, you need to pay in advance by credit card.
How much is the cancellation fee?
If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.
If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%
What credit cards do you accept for payment?
We accept VISA, MASTER, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB..
Is cash payment available? Can I use SEIBU Smile POINTS?
Cash payment is not available.
SEIBU Smile POINTS cannot be used for payment.
Will I be asked to enter a password when I pre-pay with my card?
You will only be asked to enter your password if you have applied for the Identity Authentication Service with your credit card company and have registered a password.
Please contact your credit card company for the password for the Identity Authentication Service.
[Credit Card Companies' Identity Authentication Services (3D Secure)]
VISA Authentication Service ※Jump to Japanese Web site
https://www.visa.co.jp/pay-with-visa/security/secure-online-shopping.html
MasterCard SecureCode ※Jump to Japanese Web site
https://www.mastercard.co.jp/ja-jp/consumers/features-benefits/id-check.html
JCB Identity Authentication Service "J/Secure(TM)" ※Jump to Japanese Web site
https://www.jcb.co.jp/service/safe-secure/activity/jsecure/
Can I use a gift certificate?
Gift certificates are not accepted. Prince Tickets are also not accepted.
Can I use the Seibu Holdings shareholder discount coupon?
It is not accepted.
Service FAQs
Can I leave my luggage at the hotel?
There are lockers on the first floor for guests to leave their belongings. There are also large lockers that can accommodate carry-on luggage.
*For use by guests only. We are not able to store luggage after check-out.
Can I send my luggage to the hotel in advance?
If you wish to send your package in advance, please fill out a form with the guest's name and check-in date.
Can I send a package from the hotel?
There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.
Is there a parking lot?
Two affiliated parking lots are available for use by guests.
(1) Cozy Parking Ginten Parking Lot
(2) Cozy Parking Tachibana Multi-Story Parking Lot (adjacent to Dormy Inn Miyazaki)
Do you have foreign currency exchange?
We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.
Do you have a massage service?
We do not have a massage service.
Do you deliver newspapers?
There is no delivery service.
Hotel Facility FAQs
Do you have a smoking area?
All rooms are non-smoking. There is a smoking area on the 1st floor.
Do you have a vending machine?
It is located on the 2nd floor.
Do you have an ice machine?
It is located on the 2nd floor.
Do you have a laundromat?
It is located on the 2nd floor.
Do you have a barrier-free restroom?
There is a multipurpose restroom on the 1st floor.
Do you have wheelchairs?
There is one available. Please let our staff know if you would like to use it.
Neighboring Facilities FAQs
Is there a convenience store nearby?
We do not have one at the hotel. We can recommend you a nearby convenience store.