FAQ
Accommodation FAQs
What time is check-in and check-out?
Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.
Can I check-in early or check-out late?
As a general rule, no. Member benefits are only available for reservations made through the official website.
However, we may not be able to accommodate your request depending on the amount of reservations on the day. We appreciate your understanding in advance.
Can I be on the waiting list for a reservation online?
We do not have a waiting list.
The person making the reservation is not the same person as the guest. How do I make a reservation?
When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.
Example: Taro Takanawa
Can I change to another plan after making a reservation online?
It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.
Are there any rules that I need to agree to when I make a reservation online?
In order to ensure the proper use of our services, we have established the "Terms of Use for the Internet Reservation System" and we ask that customers make reservations after agreeing with these terms.
In addition, we ask you to comply with the "Prince Smart Inn Accommodation Agreement" and the terms and conditions in order to use this system.
Click here for the "Terms of Use for the Internet Reservation System ".
Click here for the "Prince Smart Inn Accommodation Agreement".
What kind of room amenities are available?
Guests may pick up their own amenities in the lobby. Toothbrushes, razors, hairbrushes, body towels, and paper cups are available.
Is there Internet access?
Free Wi-Fi is available.
Can I request a "non-smoking room"?
All rooms are non-smoking.
Can the air conditioning in the rooms be adjusted for both heating and cooling?
You can adjust it in each room.
Do you have connecting rooms?
We do not have connecting rooms.
Do you have any children's fee?
No, there is no children’s fee. Children under 6 are free of charge as long as they are sleeping with you.
Payment FAQs
When should I pay the accommodation fee?
When making a reservation online, payment is made in advance by credit card.
Some sites allow for payment by credit card on-site at check-in.
How much is the cancellation fee?
If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.
If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%
What credit cards do you accept for payment?
We accept VISA, MASTER, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB GINREN.
Is cash payment available? Can I use SEIBU Smile POINTS?
Cash payment is not available.
SEIBU Smile POINTS cannot be used for payment.
Will I be asked to enter a password when I pre-pay with my card?
You will only be asked to enter your password if you have applied for the Identity Authentication Service with your credit card company and have registered a password.
Please contact your credit card company for the password for the Identity Authentication Service.
[Credit Card Companies' Identity Authentication Services (3D Secure)]
〇 VISA Secure (formerly Verified by Visa)
https://www.visa.co.jp/pay-with-visa/security/secure-online-shopping.html
〇 MasterCard SecureCode
https://www.mastercard.co.jp/ja-jp/consumers/features-benefits/id-check.html
〇 JCB identity authentication service “J/Secure(TM)”
https://www.jcb.co.jp/service/safe-secure/activity/jsecure/
Can I use a gift certificate?
Gift certificates are not accepted. Prince Tickets and SEIBU Smile POINTs are also not accepted.
Can I use the Seibu Holdings shareholder discount coupon?
It is not accepted.
Service FAQs
Can I leave my luggage at the hotel?
You may use the dedicated lockers in the lobby, but only before check-in on the day of your stay. Please ask at the front desk if you wish to leave your luggage at the hotel after check-out, as long as you pick it up on the same day.
Can I send my luggage to the hotel in advance?
If you wish to send your package in advance, please fill out a form with the guest's name and check-in date.
Can I send a package from the hotel?
There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.
Is there parking available?
There is no parking space for customers. We will guide you to nearby coin-operated parking lots.
Do you have foreign currency exchange?
We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.
Do you have a massage service?
We do not have a massage service.
Do you deliver newspapers?
There is no delivery service.
What items and equipment are available to be borrowed?
Iron / Ironing mat / Cell phone charger /
Extension cord / Buckwheat pillow / Memory foam pillow / Ice-non cooling pillow /
Blanket / Thermometer / Desk light / Nail clipper /
Bottle opener (with cork screw) / Air freshener /
Electric kettle / Pants press /
Step stool
※A pants press is located in the elevator hall on each floor.
Please note that the number of items is limited. Thank you for your understanding.
※Pants presses are located in the elevator halls on each floor.
Hotel Facility FAQs
Do you have a smoking area?
Smoking is prohibited in the entire building. There is no smoking area in the building.
Do you have a vending machine?
It is located on the 1st floor.
Do you have an ice machine?
It is located on the 1st basement floor.
Do you have a laundromat?
It is located on the 1st basement floor.
Do you have a barrier-free restroom?
There is a multipurpose restroom on the 1st floor.
Do you have wheelchairs?
There is one available. Please let our staff know if you would like to use it.
What can I do with the official Prince Smart Inn app?
After registering with Seibu Prince Global Rewards, you will have access to the following features.
- Room reservations
- Pre-check-in
- Facial recognition check-in
- Smartphone key
- Smartphone check-out
- My Page function (Check reservations, stay history, stay benefits)
The functions listed above can be used if reservations are made using the Prince Smart Inn official app or through the official website. Please note that if you make a reservation through a third-party company's website, you will not be able to use the app functions.
What eco-friendly initiatives are in place?
Currently, there no eco-friendly initiatives (formerly known as "no-cleaning service") are being carried out.
Is there bicycle/motorbike parking available?
There are no parking spaces for guests. We can provide directions to coin-operated parking nearby.
Do room windows open?
They are locked in all rooms for safety reasons.
Neighboring Facilities FAQs
Is there a convenience store nearby?
We do not have one at the hotel. We can recommend you a nearby convenience store.
Is there a public bath nearby?
We can provide directions to nearby public bathhouses.
Can I reserve a taxi?
Reservations cannot be made at the hotel. Please make your own reservations or use the nearby taxi stand.
Can I make reservations for a restaurant?
The hotel does not accept reservations, so please make your own reservations.