FAQ

Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.

As a general rule, no. Member benefits are only available for reservations made through the official website.
However, we may not be able to accommodate your request depending on the amount of reservations on the day. We appreciate your understanding in advance.

We do not have a waiting list.

When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.

Example: Taro Takanawa

It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.

In order to ensure the proper use of our services, we have established the "Terms of Use for the Internet Reservation System" and we ask that customers make reservations after agreeing with these terms.
In addition, we ask you to comply with the "Prince Smart Inn Accommodation Agreement" and the terms and conditions in order to use this system.

Click here for the "Terms of Use for the Internet Reservation System ".
Click here for the "Prince Smart Inn Accommodation Agreement".

Guests may pick up their own amenities in the lobby. Toothbrushes, razors, hairbrushes, body towels, and paper cups are available.

Free Wi-Fi is available.

All rooms are non-smoking.

You can adjust it in each room.

We do not have connecting rooms.

No, there is no children’s fee. Children under 6 are free of charge as long as they are sleeping with you.

When making a reservation online, payment is made in advance by credit card.
Some sites allow for payment by credit card on-site at check-in.

If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.

If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%

We accept VISA, MASTER, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB GINREN.

Cash payment is not available.
SEIBU Smile POINTS cannot be used for payment.

You will only be asked to enter your password if you have applied for the Identity Authentication Service with your credit card company and have registered a password.
Please contact your credit card company for the password for the Identity Authentication Service.

[Credit Card Companies' Identity Authentication Services (3D Secure)]
〇 VISA Secure (formerly Verified by Visa)
https://www.visa.co.jp/pay-with-visa/security/secure-online-shopping.html
〇 MasterCard SecureCode
https://www.mastercard.co.jp/ja-jp/consumers/features-benefits/id-check.html
〇 JCB identity authentication service “J/Secure(TM)”
https://www.jcb.co.jp/service/safe-secure/activity/jsecure/

Gift certificates are not accepted. Prince Tickets and SEIBU Smile POINTs are also not accepted.

It is not accepted.

You may use the dedicated lockers in the lobby, but only before check-in on the day of your stay. Please ask at the front desk if you wish to leave your luggage at the hotel after check-out, as long as you pick it up on the same day.

If you wish to send your package in advance, please fill out a form with the guest's name and check-in date.

There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.

There is no parking space for customers. We will guide you to nearby coin-operated parking lots.

We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.

We do not have a massage service.

There is no delivery service.

Iron / Ironing mat / Cell phone charger / Extension cord / Buckwheat pillow / Memory foam pillow / Ice-non cooling pillow / Blanket / Thermometer / Desk light / Nail clipper / Bottle opener (with cork screw) / Air freshener / Electric kettle / Pants press / Step stool
※A pants press is located in the elevator hall on each floor.
　Please note that the number of items is limited. Thank you for your understanding.
※Pants presses are located in the elevator halls on each floor.

Smoking is prohibited in the entire building. There is no smoking area in the building.

It is located on the 1st floor.

It is located on the 1st basement floor.

It is located on the 1st basement floor.

There is a multipurpose restroom on the 1st floor.

There is one available. Please let our staff know if you would like to use it.

After registering with Seibu Prince Global Rewards, you will have access to the following features.
- Room reservations
- Pre-check-in
- Facial recognition check-in
- Smartphone key
- Smartphone check-out
- My Page function (Check reservations, stay history, stay benefits)

The functions listed above can be used if reservations are made using the Prince Smart Inn official app or through the official website. Please note that if you make a reservation through a third-party company's website, you will not be able to use the app functions.

Currently, there no eco-friendly initiatives (formerly known as "no-cleaning service") are being carried out.

There are no parking spaces for guests. We can provide directions to coin-operated parking nearby.

They are locked in all rooms for safety reasons.

We do not have one at the hotel. We can recommend you a nearby convenience store.

We can provide directions to nearby public bathhouses.

Reservations cannot be made at the hotel. Please make your own reservations or use the nearby taxi stand.

The hotel does not accept reservations, so please make your own reservations.